18070 Halsted Street, Homewood, IL 60430
Not resolved

Friday August 9th, my car wouldn’t start and I had it towed to Midas. Saturday August 10th I was quoted a price of $2300 by the manager Joe for the replacement of a starter and turbo pipe.

He decreased my price to $1,400 because I was a loyal customer and said he was giving me a manager discount. I was told I could pay in installments and filled out an application but on Friday, August 16th, I was told by Jason that an application was never processed. Tuesday, August 13th Joe told me that I actually needed a whole turbo booster and charged me $2300 although he never asked for permission for this new repair. I went up to the store, retrieved my turbo booster and took it to ABC auto, where I purchased the turbo booster 4/26/2019, and they stated that nothing was wrong with my turbo booster and that I had a 1 year warranty on the part.

I took the turbo booster to a mechanic in Olympia fields and they stated that nothing was wrong with the part. I went back up to Midas and complained to Joe and he threw a chair against the wall. I mumbled under my breath that he was crazy and he yelled “are you calling me crazy” and called the police. Now, the turbo booster that Joe put on the car is missing a part and he is asking me for my part on my turbo booster that I retrieved from the store.

I contacted corporate numerous times in case # 4190478 and now they are saying that he claims that the part on my turbo booster is his. I have an invoice from ABC auto that contains pictures of my turbo booster at the time of purchase and it shows that part. He got his turbo booster that is missing a piece and now he is trying to take the piece from my turbo booster and won’t complete the repair without taking my part.

I am upset because Joe the manager has not been reprimanded or fired for showing violent behavior, my turbo booster was removed and it is under warranty and nothing is wrong with it, my application was never processed, and my quoted price keeps changing. I’ve attcahed photos of my turbo booster at the time of purchase with the turbo part attached.

Reason of review: Poor customer service.

Preferred solution: Return my car to me so a reputable professional mechanic can actually help me .

Midas Cons: That they did not fix the problem they caused, Staff, Being verbally attacked for no reason by mechanic.

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