Anonymous
map-marker Dallas, Texas

Your company robbed me.

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Idiot on4605 Frankford Road Dallas tx 75287, told me they put 7.7 quarts in to my engine, the goes only 5.7 quarts. They are so stupid they can't read invoice. They took $23.79 more than they have. I called them they put me on hold and after hang the phone. Please follow the invoice #0012042 and return me my money. No more your service for me. Miroslav Badonic 6003 Mapleshade Ln. Dallas TX 75252
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User's recommendation: Don't even think about it.

Edward H Nja

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Verified Buyer

Dissatisfied with my service and treatment as a customer

Midas - Dissatisfied with my service and treatment as a customer

I went to get my car serviced and when they did the diagnostic on the car they came back with a total of $1900 I asked them can they get the price down and still do what was need to be done they came back with a price of $1785.

Then asked him if I had the services done would my car be good he said its should be fine. I came to Midas because of my dissatisfaction with the small auto repair company I went to before the guy behind the desk to me he understood and would take care of me.

So again I asked him if I got the service done would o be good because I did not have $1785 to blow he said again I would be fine at Midas.

So it took a few days to get my car back and within a few days I kept hearing a ticking sound then within a couple of weeks the car was overheating worse than it was before which was the main reason I brought the car in.

When I came in I was naturally very unhappy and while I was not happy I was not rude but the front desk guy JD was trying to BS me and when I told him I dont have time for this he got attitude and told me I can win him over with kindness not anger which I thought was very much out of line and the said he does not have to listen to me and would just call the police and ask me to leave for no reason at but because he did not want to hear my complaints.

I told him my mother is at home sick and I cant be hear going through a lot of none since he told me his mother is not well so I guess me all have problems. Again I feel

Like that was out of line and Im sure not the way you want your customers handled when they are doing business with you and especially after they have already spent their money with you.

I am very upset and would someone to fixed my car as it is down again 1 month after having it serviced.

I am sure you know I would not have spent that amount of money on a car the would still breakdown when they could have just told me their was nothing they could do to help me and not take advantage of me as a customer.

I would appreciate someone from the corporate office to contact me I have no desire to deal with your facility in Southfield, Mi on telegraph road so please do not have anyone from their call me.

My number is 247-973-****

Sincerely

Edward Hayes

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Loss:
$1785
Pros:
  • You have many service centers in my area
Cons:
  • Workers seem to be horrible and inconsiderate

Preferred solution: Full refund

User's recommendation: Do not go to your service center in Southfield

LeAndrew Y

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Verified Reviewer
| map-marker Raleigh, North Carolina

Midas Capital Blvd SCAM

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Midas Capital Blvd SCAM
Midas Capital Blvd SCAM - Image 2
SCAM... car is in worse shape since first visit. 11/22, 12/22 and 1/23 I've paid approximately 5k for car repairs. It went from breaks then alternator to alternator again. Now, my car will not move! I will be contacting my attorney, 20/20, local news, attorney general for scams. I've paid approximately 1800 in labor for 1 visit.
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Loss:
$5000
Pros:
  • Good crooks
Cons:
  • Scammers

Preferred solution: Repair their mess

User's recommendation: Stay Away from Midas SCAM

Steve R Nxk

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Verified Reviewer
| map-marker Greenwood, Indiana

Dissatisified

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Invoice exceeded verbal estimates, over 100% markup on parts and high labor charges. Ironically, always told this, this and this could go wrong. Beware of more parts replaced equals more labor charges. I was a regular customer!
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Pros:
  • Availability
Cons:
  • Expensive

Preferred solution: Nothing

Erin K Ose

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Verified Reviewer
| map-marker Bay Shore, New York

Feedback

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Original review Feb 04, 2023

The manager of the store, Marc Dondero refused to do a NYS inspection on my vehicle. First his reason was that he didn't have enough time.

I arrived at 4:37pm on a Tuesday and they close at 6pm. I had scheduled an appt online the week before for 4:30. He told me it takes an hour to do. Yet refused to do it.

He told me that "online appointments don't count" and that I should have called the store. Then when he found out that I had a Groupon, he made fun of me and sent me away bc he said they only do service for "existing customers". He and his co-workers laughed at me and made fun of me bc of my request. He discriminated against me bc I didn't pay full price.

He did not try to work with me in any way and was by far the most unprofessional "Manager" that I've ever experienced.

I waited in the parking lot to see at what time they'd actually close up and he and his co-workers left the building at approximately 5:45, 15 minutes before the store was due to close.

He obviously had something more important to do than to try to fit me in.

The customer that was before me wanted to buy two new tires and have car serviced but he walked out bc this same manager refused to do a wheel alignment, stating there was no time.

I called the "Customer Service" line and they told me they were actually a "customer feedback" line and she could do nothing for me but to request that I be called within 3 days by a superior. Today is Saturday and I've not heard anything back from anyone.

There were no customers waiting on their cars when I arrived.

View full review
Loss:
$25
Pros:
  • Offer a groupon
Cons:
  • May refuse to accept it

Preferred solution: Full refund

User's recommendation: According to the "Manager", online appointments are not valid. You must call on the phone. Also, appointment times don't matter bc they will refuse to do the work whether you have on or not even though the service is offered at that time.

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Dmaceio T

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Verified Reviewer
| map-marker Buwekula, Central

Issues with work done

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Midas - Issues with work done
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Midas - Issues with work done - Image 3
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Midas - Issues with work done - Image 6

I went to Midas with trust that they would take care of my vehicle by installing another transmission but instead they installed the transmission it took them two weeks to get it done and there was also Shady work that was done to it there are dents in my car scratches on the side and when the vehicle was supposedly been ready the manager of Midas called me came and pick me up show me back to the shop to get my vehicle and I paid him $1,395 lo and behold before I even got into the car I realized that it did not have a wheel alignment then I realized it's my motor was tripping actually it wasn't the motor it was a transmission dripping transmission fluid so I crawled underneath of it and then there was some other things that was missing and both being lost and not replaced so I called the gentleman back and told him about a situation that very next day can you believe he told me that he will give me a wheel alignment free when it was also paid for when I had the transmission install the guy beat me out of a lot of money and I don't have much money and I have a lot of kids I'm a married man I don't have time for being play it out of the money. So right now I'm a very unsatisfied customer what I have to do is take my car to a Honda dealership so they can diagnostic my beautiful replace everything and tell me how much money I will be out of and then I'm going to put a lawsuit out on Midas unless they reimburse me my money. The undergarments underneath the hood of my vehicle has screws missing there's a screw or either a boat that's missing from my transmission to my transmission is still leaking transmission fluid I'm not sure if they put a new gasket on there I just know that I took my vehicle to him for transmission installment and there's more problems wrong with my car than what it should have been so now I have to pay someone else to do extra work and I feel like my days old me some money back this happened at Carbondale Illinois the guy that runs the Midas shop his name is Terry

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Preferred solution: Full refund

User's recommendation: Never I had a bad experience with Midas so I wouldn't recommend anyone to them.

1 comment
Guest

Make sure you call your bbb office and put up a review on Yelp , also on Facebook ! Call headquarters !!

Make noise .. good luck this days with the internet negative reviews cost them lots of $$$$

Anonymous
map-marker Rockford, Illinois

To complain about an overcharge on 2 simple tasks- to install my supports to an hood and rear taillights , I was charged & 172.00

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The service manager and customer service representative are dishonest and insensitive. The service manager tried to convince me of needing car repairs done 4 months ago. I checked with other mechanic in my area and they they said the 20 minutes of work are $ 30.
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User's recommendation: Get a second opinion

Anonymous
map-marker Washington, Illinois

Overcharge for simple and easy tasks, $ 174.00 for installing rear taillight bulbs and affixing my supports to a car hood.

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To complain about an overcharge on 2 simple tasks- to install my supports to an hood and rear taillights , I was charged & 172.00.
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User's recommendation: Get a second opinion about any work considered by assigning work to Midas.

Karabo S Six

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Verified Buyer
| map-marker Launceston, Tasmania

Complaint about service

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Midas - Complaint about service
Bought a Willard 658 battery Last year 27/04/2022 at Midas wonderpark.. I left the car for 2 weeks without starting it, when I came back the car did not start or make on, I tried to charge the battery with my charger it was showing the battery error sin, I took the battery back to the store and I was told buy a charger, cause they are not charging batteries anymore
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Preferred solution: Exchange or refund

Anonymous

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Verified Buyer
| map-marker Tulsa, Oklahoma

2-18-2023 Service 4601 S memorial Drive Tulsa, OK Midas Store

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2-18-2023 Service 4601 S memorial Drive Tulsa, OK Midas Store
Chris, the Mgr. was helpful and was able to repair the vehicle on a busy Saturday! Chris explained things so they were easy to understand as well.
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User's recommendation: ask questions you will receive honest answers

Jowann C
map-marker San Antonio, Texas

Midas broke my motor

Midas broke my motor
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Took my car for a oil change in the broke my motor in its taking forever for me to get my car Bach been almost 2 months in still nothing I been calling in calling in nothing cash app me money for a rental car for 2 weeks but my car still there i Im having to pay out of my pocket for a rental car
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Loss:
$24

Preferred solution: Full refund

User's recommendation: Don’t ever go there

Spencer M Xbb

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Verified Reviewer

Ethical reason on a repair

I have been going to Midas for quite a few replacements for my 98 Ford Ranger. I had shocks replaced all the way around, also replaced all the components of the front end.

Within 24 of having the front end replaced, the frame broke where the lower control arm attaches to the frame. When I took the truck back for them to fix, they advised me to go to Rust Repair Inc. I ended up having to pay for that repair as well. Because of this, they should have advised me that the repairs being done would not hold because of the condition of the truck when they got underneath it.

This is a company that is supposed to be working in the customer's best interest. Therefore, the repairs should have never been done, which is why this is unethical.

I had all this work done only to find out after the fact that the whole bottom of the truck was rotted out, and they knew the part wouldn't hold, and they replaced them anyway instead of doing the right thing and advising me of the condition of the truck.

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Loss:
$4
Cons:
  • Are not ethical

Preferred solution: Full refund

User's recommendation: NEVER GO TO MIDAS UNLESS YOUR GETTING WINDSHIELD WIPERS!!!

Leisa Sqk
map-marker New Bedford, Massachusetts

Complaint

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Being charged for items that we did not need being pushed on us as having to be changed I had a year old battery and wa told it failed
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Edith J Zvz

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Verified Buyer
| map-marker Edgewater Park, New Jersey

I am pissed off I came in for a Four wheel alignment

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Midas - I am pissed off I came in for a Four wheel alignment
Midas - I am pissed off I came in for a Four wheel alignment - Image 2
Midas - I am pissed off I came in for a Four wheel alignment - Image 3
Updated by user Jun 13, 2022

Whenever I go to mitis and I have a coupon I get an attitude because I have a coupon a coupon is used to help the customer save money at a discounted rate that your company had put out for customers to use not to be given an attitude and for the work not to be done...

Updated by user Jun 13, 2022

Whenever I go to Midas with a coupon from Groupon I don’t I always seem to get an attitude and the work is not done properly coupon is therefore a reason to be used by their customers to save the money not to give them an attitude because they have a coupon that they...

Updated by user Jun 13, 2022

Whenever I go into mitis with a coupon I get an attitude and the work doesn’t seem to be done correctly a coupon is there for a reason to be used to save you money and to do the job correctly as if I paid full price not to give me a *** job and not done correctly what...

Original review Jun 13, 2022
I came in for wheel alignment and they told me that my struts and shocks needed to be done I did not have them do the work I took my car home over the weekend closer to me I got it done but I still needed a four wheel alignment on Monday I brought it into them for the four wheel alignment they did not do the alignment after they seen work had been done by someone else I paid for an alignment and drove away and my car still pull to the left they asked me what work I had done to the car I let them know and they said new parts may take a while before you can feel the car aligned and straighten out thats what happens when you get new parts put on your car I told him that did not sound right and for them to fix my car I ask them if I can ride with them to notice the pulling to the left they said I was not allowed to ride with anyone they drove my car around the block so they were driving 40 to 50 miles an hour and no pulling to the left at all they told me to come back tomorrow or Wednesday I left the shop soon as I got out of the shop across the highway not even doing 40 miles an hour my car was pulling to the left 6065 miles an hour my car was still pulling to the left I recorded the whole incident to show them my car pulls to the left this is terrible service it seems spiteful and disrespectful he took my money for a wheel alignment and you didnt even do the job properly it doesnt matter if I had given you my business prior to you still shouldve done the work done for the business that I give to you now I come there often and give you my business but out of spite you dont do the work that I asked to be done but you took my money with a smile what is respect you wouldnt want me to take your money or you wouldnt want this to be done to any of your family members but yet you do it to your customers its not right East Windsor mitis this is the second time youve taken my money and show me disrespect.
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Loss:
$58

Preferred solution: Let the company propose a solution

User's recommendation: When somethings not right with your car make sure you take it immediately

larry p Mfu

Deceptive business practices

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I am so pissed off with the way i was treated in the Everett wash store let me clarify what happened .i was tasked with getting estimates for my mother in laws repair on her 90 ish geo metro exhaust sys.So remembering the name Midas from my younger days i called the everett wash store . spoke with a man named joe verry pleasnt on the phone and set up an inspection for for a quote for the repairs.

latter that day i realized the time wouldnt work because i had to go to the dump so i called back and changed the time for a latter time stot so alls good untell i show up at the store to find out that there is a 40 dollar charge for the inspection. At no time was there any mention of a charge for the quote. I had to drive one hour none way to find out this news then i was told they would wave the charge if i had them do the work .

why wasnt i told about the fee before i drove all the way looks to me like typical bait and switch . i will advize every onme to stay away.

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Preferred solution: warn people have midas change the way they do business

User's recommendation: stay away from companies that do there customer like this