Zell Zcq

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Verified Reviewer
| map-marker Bloomington, Indiana

Corruption, Greed, Incapable of "professional " automotive repair, gross negligence, insincerity, unethical, unprofessional, untrustworthy, and err where any proof of absolute altruism is void.

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Why bother...??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ??? ???...,... ???... ??? ??? ??? ???... ???... ???... . NEVER SHALL I RETURN. ...AWFUL PEOPLE, REALLY.
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User's recommendation: There is a good, honest mechanic who actually takes pride in (his) work through sheer actual CARE, and MIDAS is NOT him.

Deborah C Nly
map-marker North Charleston, South Carolina

To report an issue

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Scheduled online for WK d appointment Corporate never responded

Called office directly and was told no WK d Appointment Booked over phone for 9am oil change after confirming time to do was longer @ 30-45 but I'd be down in time for 10 am meeting up road

Arrived on time 1 walking for tire 1 sched appt and me

My car was not put on mount till 10:50 am 2 hours late

They took other customers to place tires on car

They did not honor $49.00 oil advertising even though I would pay for additional oil needed 8.5 quart verses 5 needed.

They said they gave supposed discount but the cost total was what I would have paid at any other place and I don't feel like I was given any credit for the customer service and inconvenience of 2 hours and missing a meeting.

In addition technician come out 2 hours later to apologize and said that he was training someone and they were short-staffed 2 hours later

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Pros:
  • Location
Cons:
  • Wait time
  • Cost was higher than expected
  • Short staffing

Preferred solution: Price reduction

User's recommendation: Judge for yourself

Anonymous
map-marker Oak Creek, Wisconsin

About car

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Well Im not satisfied because I would have rather had Midas call from the main office like they said they would. This wasnt a complaint this was more of a suggestion of what should I do! I made that very clear! Sam are Midas guy has been great!!! Never did us wrong ever , not once! Now you contacted him and made a complaint. That was not my intentions! If anything Im pissed with corporate for not following up with a phone call.
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Tracy M Tnh

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Verified Reviewer

Brought car in twice still not fixed

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Midas - Brought car in twice still not fixed
Oil leak and brake repair got home car car still leaking took it back they said it was fixed came home 4 days leaking again
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Loss:
$1400
Pros:
  • Good prices
Cons:
  • Not trustworthy

Preferred solution: My car fixed right and since it has not my car has started to tick I have brought it in twice for the same repairs and it has not been fixed

User's recommendation: Be aware of who is working on your car

Anonymous
map-marker Round Rock, Texas

Horrible place

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Do not take your vehicle to midas and if you do, you might want to check their work, once you leave their lot, if you find a faulty repair, they will charge you for a whole new job. Don't let them get you like they got me! Idk if all Midas are like the ones in Texas save yourself the trouble!
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User's recommendation: Don't GO

Jennifer C Dtz

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Verified Reviewer
| map-marker Springfield, Massachusetts

Having a problem with the shop

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Getting played on what is wrong with my car and coming up with possibilities but they actually dont know what is wrong
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User's recommendation: Don’t use this company!

Rayla E

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Verified Reviewer
| map-marker Taylor, Michigan

Car is on day 3 no phone calls or updatea. Said 1 day

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Original review Dec 30, 2023

I took my car in for parking brake issue and today is day 3 its still there. Last ESTIMATE I GOT WAS 3 DAYS AGO STILL NO WORD ON TOTAL YET

It was suppose to be done day 1 by 6p according to the manager.

Ive had to call everyday to see what is going on and I was told when i called yesterday they were buying and putting more parts on my car without calling me telling me getting any approval AT ALL my total was given to me day 1 of 1, 463 which is alot of money for A parking brake but now they bought and put parts and labor last night i was told they had been WORKING ON MY CAR SINCE 8AM !!? without telling me or asking me anything at all, im sure that$1,400 is going to be much much higher, NO APPROVAL to buy more things! This is not professional or responsible business. When I called I was told my car is "such a nightmare, so horrible " that's the response when I asked how much he said oh its alot let me see.

Now it's the Holiday and i can't get a rental car because they are all closed. It's day 3 at 1pm and still no call to let me know what's going on or time frame or estimate of total!!! This is insane.

Stuck no car no communication. Never go to midas EVER.

ps i looked up the part they are charging me $900 for a module its under $400 from dealer!

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Loss:
$1465
Cons:
  • No communication
  • Price gouge

Preferred solution: Price reduction

User's recommendation: Stay far away no communication

Anonymous
map-marker Fort Wayne, Indiana

Pricing

Midas charged me $266.66 for 1 rear brake caliper.I called Napa asked them for a price for a rear brake caliper for my vehicle.The same caliper is $98.00.Whst a scam.
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User's recommendation: Never

Anonymous
map-marker Aurora, Illinois

Lie to me about oil change

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I told you got russ on bottom of your car we can not change your oil I took to different Midas they changed my oil
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User's recommendation: do not take your car to Midas lie

Jesse Wfu

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Verified Reviewer
| map-marker Whitehall, Pennsylvania

Why am I only finding this?

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Well I took my car to Midas because I needed a clutch for my 15yr old vehicle. Well I paid 2200 for the vehicle in 2015 and midas now wants over 5k from me... for a vehicle that I paid for how many years ago. Are you kidding me midas? 199% interest rates? Talk about getting robbed. It's jan 2024 and I'm in debt because of midas and there is nothing I can do.
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Loss:
$5000
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Don't go

Melissa A Rmc

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Verified Reviewer
| map-marker Brentwood Bay, British Columbia

They would not honor the warranty that I have in writing

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Midas - They would not honor the warranty that I have in writing
Midas - They would not honor the warranty that I have in writing - Image 2
Midas - They would not honor the warranty that I have in writing - Image 3
Midas - They would not honor the warranty that I have in writing - Image 4
Midas - They would not honor the warranty that I have in writing - Image 5
Original review Jul 24, 2023

I have contacted midas I have attached the emails from corporate ... Of midas I took my hummer to the Salem avenue Midas there I had to have brakes rotors and calipers put on I was going to go buy my own rotors and brakes but the guy promised me the manager his name was Byron he promised me I've got it in writing that if I use their brakes rotors calipers and had them do the work not only would I have 100% lifetime guarantee on the brakes but he would also extend it out to the rotors as well well the brakes were rubbing and I took it to the Midas on North Dixie because the Midas on statement avenue would close down they did not want to honor what the manager from Salem Midas wrote on my estimate I took my card there Saturday morning had to make three different trips up there to show him the paperwork instead of them copying it you know the first or second time Three trips up there and they finally said that they would do a rotor so they did over at one rotor and my brake pads but I don't think it's fair that they wrote me out an estimate that was my whole point in having Midas do it rather than going and buying the parts myself was because he also warranted out the rotors and the I wrote them and I will attach an email that was sent that has been between me and them complaining him saying that there was nothing they could do that they would not honor the rotors and I think that is crap! If they wouldn't have warranted the rotors then I wouldn't have had used there and rotors and brakes and paid twice as much as I would have asked to get on myself and have them put on

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Loss:
$1300
Cons:
  • Ripoff their estimates are not truth because they wont honor

Preferred solution: My rotors lifetime guarantee that I was promised by the MANAGER himself... Byron was his name

User's recommendation: Have them call their supervisor to confirm what they are guaranteeing you .will be honored!!

Paula B Mib

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Verified Reviewer
| map-marker Wichita, Kansas

The car is still having the same problem that it initially had when I brought it in when I went back and talk to the manager about it, he gave me a bogus reason

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Original review Nov 27, 2023

So I took my car in to get fix it had several oil leaks . I asked them to fix all of the oil leaks and I did Minds payment plan when I came to get the car the manager told me that they only did a certain amount of oil leaks, which I thought was wrong because he shouldnt make decisions for me and my car that is my decision And I told him that and he said those were the best decisions and I still have money left on my account I could have charge more and if I wanted to pay out-of-pocket that shouldve been my decision he should just did his job.

When i got back home only to find out that my car is still have an oil leak I took it back up there.

They looked at it and said it was a problem That they did not see because the first initial oil leak was too much oil and they did not catch that leak. So now they want me to pay more money for a problem they should have solved the first time Im very unsatisfied with the service I receive at the rock Road location in Wichita, Kansas .

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Pros:
  • Were very professional and nice when talking with you i appreciate that
Cons:
  • Car still has the same original problem that i had when i brought it in there

Preferred solution: I would like them to fix the oil leak and no extra price to me because that’s what he should’ve did in the first place fix all the oil leaks like I asked them to do

User's recommendation: Speak your mind at the time even if you are a woman I went to get other advice for other mechanics months later after the problem, so I’m hoping they still will resolve it but we’ll see

Tracy H Ige

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about service

Midas - Complaint about service
Midas sent me a coupon for 69.99 for full synthetic oil change with tire rotation and they refuse to honor tire rotation portion of coupon. It's 20 bucks extra for tire rotation. Called customer service and they have still not remedied this situation.
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Loss:
$20

Preferred solution: Price reduction

Anonymous
map-marker Denver, Colorado

Had 2 midas franchises damage or didn't do work stated done if u can't trust midas mechanics than why bother dealing with midas( both franchises caught damaging my vehicle

Read above statemrnt Check records of midas on Wadsworth Blvd in Littleton CO. And other midas in Lakewood on Sheridan Blvd & Alameda Blvd where work was done or not done
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User's recommendation: More in depth checks on work by mechanics and shops to assure work is being done properly not just saying work was done

Aysha Epi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Oneida, New York

Charge 2 times for alignment for 33 days instead warranty 90 days

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Midas - Charge 2 times for alignment for 33 days instead warranty 90 days
Midas - Charge 2 times for alignment for 33 days instead warranty 90 days - Image 2

I went to Midas for my alignment and changed my first time $99 After little while I noticed my tire tread went bad specially passenger side also I have filed piling on right side as well.I took back and told me they are short with mechanic and bring tomorrow in Saturday I did, and I dropped 12:40 went back for pickup round 4:30 On the time they said charge for the work and my son paid for. When he comes home, I see the full charge on my same alignment.

Went today Monday and asked why they charged because on receipt said 90 days warranty. The front desk person tried to tell me they didn't know if i hit pathologist hit curb or plowing snow.

None of them is true, just my alignment needs to be redone. Right now I have uneven front tire.

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Virl Ffp

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Verified Reviewer
| map-marker Bellevue, Washington

Manager is racist

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Was overcharged for oil change because mgr said he wouldn't except company coupons that I should take my business elsewhere I was a loyal customer of midas
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User's recommendation: Not recommended canal Street

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