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Midas

Midas

www.midas.com
What is your customer experience with Midas?

Midas Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

1.5 star rating from 401 customer reviews; 12% would recommend; 88% unfavorable; reported pros are location and convenience; major cons include customer service, high price level, reliability issues, and requests for refunds.

Positive Feedback

Some locations handled repairs satisfactorily and a few staff received praise for professionalism and thoroughness.

Negative Feedback / Risk Areas

  • Midas reviews repeatedly mention aggressive upselling, unnecessary repairs, and high charges.
  • Many Midas customer complaints describe poor communication, lost calls, deleted reviews, and rude managers.
  • Customers seek refunds and report billing issues, warranty disputes, and unreliable repairs that sometimes damage vehicles.

Key Takeaways for Future Customers

  • Get written estimates and itemized invoices before work begins and confirm warranty terms.
  • Consider a second opinion for major repairs and insist on authorization before additional charges.
  • Document interactions and request a formal refund or escalation if service or billing is disputed.
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Media from reviews

Midas - Survey
Midas - Homophobia is real.Midas - Work not doneMidas - Work not done - Image 2Kevin Howell at Midas location in Hobart Indiana is unprofessional. And lied about my...Kevin Howell at Midas location in Hobart Indiana is unprofessional. And lied... - Image 2Kevin Howell at Midas location in Hobart Indiana is unprofessional. And lied... - Image 3
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Show reviews that mention
car oil location problem manager shop air vehicle care customer
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Markene G
map-marker Atlanta, Georgia

Survey

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Midas - Survey
Updated by user Jan 17, 2026

The manager of the center spoke to me. He had a excuse for everything I Documented in the survey.

Stated a $50.00 deduction will be applied to my next service. Why can't the amount be deducted when receiving my midas credit card bill. What make the manager think IAM going to return! A customer for 30 years.

No outstanding debt with the company. My problem was not resolved to my satisfaction.

Original review Jan 16, 2026

Submitted a survey, and I am following up about it. On this date I spoke to a representative who said the district manager will get in touch with me.

View full review
Loss:
$347

Preferred solution: Full refund

User's recommendation: Allow the customer to see what need to be repaired before agreement for repair service.

Anonymous
map-marker Montgomery, Alabama

Car repair

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My car was taken to my neighborhood Midas for a routine oil change. A while later I was smelling something that smelled like something was melting.

I later found out oil was leaking and burning that was the smell I was smelling. I went to Midas, and they said it was leaking from the oil filter that when the guy there had done my oil change he must have messed it up. They had fired that person because he was messing up other customers cars. The manager there agreed to fix the problem free of charge, but before he could get it done, he was fired.

So the new manager had to get with his district manager to see what he was going to do. The DM agreed to fix it and then my car was returned to me, but not without it now leaking antifreeze, smoking, and with no heat. I took it back and they said they would have to get back with the DM again because I did not have a problem with any of that before they got ahold of it. Antifreeze was pouring out of it not just dripping.

Anyhow, they closed down the neighborhood Midas for whatever reasons, and I had to take it to the Huntsville Midas. At this point I had been without my car going on a month. The Huntsville Midas on University drive fixed it and so far, so good. I picked it up yesterday and drove it to work today.

I smell a little antifreeze, but I am hoping it's just the remaining residue burning off. The DM allowed them to repair it at no charge. I was without my car for over a month but glad this was reconciled. I am very happy with the outcome!

Great attitude, very kind, and courteous along with professionalism! Furthermore, I would recommend this Midas and congratulate them for a job well done!

View full review

User's recommendation: Until they get the mess in Decatur, AL straightened out don't use it, but definetely use the Huntsville Midas on University drive.

1 comment
Guest

Took car for oil change and a quote for my brake padded going all the way down had to pump it a few times to catch was told $60 would fix problem the i need new brakes and brake pad was charge $389 and still have same problem Mary said it's good you don't have to pump too much once I drove off same problem I returned to place and Mary and mechanic said we'll it may be this it may be that all that *** business is a scanner and lies store is in San Antonio 11219 West Avenue 78213 any one with same issues call to complain oh by the way the # 866411**** on invoice to make a complaint is not working I called 800 347 **** made a complaint was told some one will call back so far no call see it's all a scam

Jaisha Xle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Albany, New York

Feeling fuked over by Midas Shop 1722 Central Ave Albany NY 12205

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brought Ford escape in for oil change and tire pressure valve problem. was told I needed 2 replace 2 tires, the lug nuts on all 4 tires , 3 tire pressure sensers, front end work upper and lower ball joints, Battery needed.

brake fluid, anti freeze flushed and refilled.

an on an on. They have lost me as a customer.

View full review
Cons:
  • Be prepared to get ripped off

Preferred solution: This outfit closed for consumer fraud

User's recommendation: Please go anywhere else for car repairs. This operation needs to be investigated by the State of NY, for consumer fraud. and fined so high they are forced out of Business.

rebecca h Eoj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lafayette, Indiana

Brake fluid in my engine

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I honestly wish I could give this place zero stars! My virtually brand new Buick Envision went in for an oil change.

A little over a week later, it stopped working. The issue discovered was brake fluid in the engine. An analysis was run of the fluid by my insurance company. This error ruined my engine, and I was informed I need a new engine.

My vehicle was serviced there last, and not a soul had done any maintenance on it after them. Called Midas, and I will say the people who work in the store were nice.

The regional manager, Adam West, was rude and condescending. Do not bring your car there unless you have money to blow on a new engine!

View full review
Loss:
$16000
Cons:
  • Poor work

Preferred solution: The money to replace my engine

User's recommendation: Avoid at all costs

Anthony B Wme

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Let the people of port orchard know what their local Midas is doing after business hours and during business hours

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I am a previous employee for the Port Orchard Midas. I think it's fair to let the community know how Midas really operates.

First, there are two owners: one owner, the male, sells drugs, *** and fentanyl; the other owner, who is a female, is married. Every time she comes down here, she has an affair with the other owner. So, on May 2, the male owner called me and told me he lost his box of drugs at work and asked me to find them. They already have so much pressure on me, so I just said, 'OK, let me look.' I went around and found them inside the owner's car that was inside the shop.

They asked me to make sure everything's there. I did. Shortly after, I overdosed at work. Coworkers performed CPR, broke my chest, and bruised my lungs.

While I'm away in the hospital fighting for my life because they have me sedated, the owner, instead of coming over to the hospital, goes as quick as he can to the shop to pick up his drugs so he can hide them. He had no care in the world about how I’m doing; he just wanted to make sure he gets his drugs out of the shop so he doesn't get in trouble. Later on, he reaches out to me. I told him I ain't messing around with him anymore.

I'm going to tell the other owner that he was selling drugs. While I’m in the hospital trying to recover, these guys are doing shady stuff. Tools of mine came up missing. Five to six days later, I get released from the hospital.

For both owners to try to sweep everything under the rug, they fired me, hoping that they wouldn't have to deal with this, and it has been working. They swept it under the rug, trying to stay hush-hush, but I’m better now, and I want everyone out here in Port Orchard, Washington, to be aware of the Midas off of Mile Hill. They do shady business. The owner sells drugs and has no regard for employee safety.

Repeat, do not take your business there. There are a lot of different shops out here in Washington that I would recommend other than Midas.

View full review

Preferred solution: The public to know about Midas in Port Orchard

Anonymous
map-marker San Antonio, Texas

Scanned lies

Close the business on West Ave in San Antonio Texas somehow my complaints get deleted I will write to the BBB and consumers report

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User's recommendation: Do not go there unless you want to get screwed

Anonymous
map-marker San Antonio, Texas

Crooks

Some how my review was deleted l just posted a review on location in san antonio west Avenue and was deleted

View full review
Thyrone E Vhw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Homophobia is real.

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Midas - Homophobia is real.

Homophobia is real! Midas case 434****

401 E Anaheim St, Long Beach, CA 90813

Bad treatment by homophobic Luis, store manager

I am never going here again. So, I work nights, and I have a corporate F150 work truck. About a month ago, I had a tire replaced with little fuss. I told them I wanted a name brand tire like Toyo, Michelin, or Cooper. What do they do? They put on a cheap Chinese Sailun tire that I did not request. Then, yesterday I had a tire pop; I put on the spare myself. It did not help that they put 51 psi in each of my old tires when 36 is the spec. So I drive up after the authorization company called at 1 that I am arriving. I get there at 2, dead tired from the night shift before. They tell me they do not have a tire in stock and that I will have to wait till tomorrow. Today I get out at 3 pm with no call or text. I go to the shop, and the tire is ready. No call or text. I had already arranged to go to Cooper, who had the tire in stock, assuming they were not ready. Then I get there, and I tell them to take their tire off; I am going somewhere else he refused. I told him that my time is valuable and I am doing this on my day off. He did not care.

View full review
Loss:
$359
Pros:
  • Was supposed to be fast service
Cons:
  • Cheap non name brand tires

Preferred solution: Full refund

User's recommendation: Go to Goodyear, Cooper or reputable place

2 comments
Guest

You gave not one detail about your accusation against Luis.

Miliana Czv
reply icon Replying to comment of Guest-2686162

I agree, and what happened to them has nothing to do with him humping another man. How are they to know that Luis is fruity?

View more comments (1)
Emanuel S Xgv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hobart, Indiana

Kevin Howell at Midas location in Hobart Indiana is unprofessional. And lied about my vehicle already having a dent in it, even though the pics I took show different

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Kevin Howell at Midas location in Hobart Indiana is unprofessional. And lied about my...
Kevin Howell at Midas location in Hobart Indiana is unprofessional. And lied... - Image 2
Kevin Howell at Midas location in Hobart Indiana is unprofessional. And lied... - Image 3
Kevin Howell at Midas location in Hobart Indiana is unprofessional. And lied... - Image 4
Kevin Howell at Midas location in Hobart Indiana is unprofessional. And lied... - Image 5

On 3/28/2025 at 3:15 PM, I brought my vehicle to be serviced at Midas in Hobart, Indiana. Prior to my vehicle being serviced, I took pictures of it all the way around. After my vehicle was returned to me, I noticed a dent in it.

View full review
Pros:
  • Great mechanics
Cons:
  • Kevin howell as manager

Preferred solution: My vehicle repaired

Ronnie L Zhx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad service at midas

Updated by user Aug 17, 2025

Just don't go their

Original review Jul 27, 2025

Got an oil change, and the guy who did my oil change let all the oil leak all over my underglow light wires under my truck. Now my lights don't work, and I will be there Monday morning to resolve this issue.

View full review
Resolved
Renate Dos

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Verified Reviewer

Resolved: Faulty catalytic converter done by midas

They took care of my problem , everything is good now my catalytic converter problem been fixed, I can sleep now

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SolMaria D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appt complaint

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Updated by user Jun 17, 2025

Uncaring and unprofessional

Original review Jun 16, 2025

Scheduled appt., got there on time was told it would take two hours this system is designed to discourage complaints

View full review

Preferred solution: Price reduction

User's recommendation: Don’t go

Anonymous

Ripoff

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i took my car to midas for a leak in my exhaust system and they charged me 330.00 for labor and 58.00 for the parts which took them 20 minutes to fix and they did not check anything else and this was supposed to be / A DISCOUNT

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User's recommendation: DONT BOTHER

Heide Tln

Need to talk to you

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To talk about a bad experience I had at Midas and now I want them to not charge me for what they did to my car and I'm afraid to bring my car back there to get it fixed I just want them to forget about the money I owe them I'll explain when you call

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Cheryl G Pcf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scammers

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I've been having my family cars inspected at this location for years. After a managerial change, it has been a nightmare.

Every year they try to push overpriced repairs. This year when they couldn't find anything wrong, they lied and said I was being failed inspection for bad windshield wipers. But when I showed them the packaging for new wipers in the trunk, they gave me my sticker. Liars!

On a second car, they failed it and tried to say I needed $3,000 worth of repairs.

I took it to my regular mechanic, and he said half the repairs they recommended weren't needed or necessary for inspection. Never again!

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User's recommendation: DO NOT GO TO MIDAS!! LIARS AND SCAMMERS!

Lynn W Hgq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They are a rip.off.

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My ex-husband paid 1500 for our daughter's car to be fixed. Two months later, she needed to have more work done, and they told her the underneath of her car was rusted out.

So if that's true, why take the 1500 in the first place? They had her car in the air while they were fixing it and never mentioned it.

Paid 1500 to get it fixed, and they expect me to believe that in 2 months the underneath of her car rusted out? Horrible, horrible company!

View full review

User's recommendation: Don't go to Midas they are rip offs!! They will take your money and lie to get it!!!!

About

Related Companies

TBC Corporation, Big O Tires, Merchants Tire And Auto Service Center, Sumitomo Tires

Summary

Midas is a chain of auto repair outlets. The company was founded in 1956 by Nate Sherman. The tagline of the company is: "Trust Midas touch." The company employs thousands of people, some of which are franchisees. The company specializes in shock absorber service, brake, maintenance and exhaust services, tires service and many other kinds of repair services and auto programs. In 1987 Midas issued its Standards of Service to maintain and improve the standards of the services provided at Midas outlets. In 1997 Midas completed its initial public offering. The company operates a lot of its outlets all over the world.

Midas reviews and complaints

Midas is ranked 201 out of 1329 in Service Centers and Repairs category

Area Served

USA, Canada

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