I had a power steering pump replaced at Midas on Rt.202 in Flemington NJ. Service writer Steve called me for estimate.
He quoted me " $659 worst case scenario" before any coupons or discounts I said go ahead. My wife printed a $30.00 off coupon which we brought with us when we went to pick up my Expedition on 5/4/19. We presented it to service writer. He told us discount was already applied but its not shown on invoice.(NOT TRUE|) I told him I would come back.
Monday morning I returned with my coupon. I spoke to Steve about discount not being applied. He said " do you see the shop supplies on the invoice is $14.95 Shop supplies are normally $44.95. I took the $30.
off of that. I wish it was written better. " Lied right to my face.
I have invoices for other work I have done in the past few months and the shop supplies are all 14.95. We have been Midas customers for years at this location and should not be treated this way.
Reason of review: Poor customer service.
Monetary Loss: $30.