Midas & Bridgestone=Poor Customer Service
Having known the people at Midas Svc. Center in Tupelo, MS., for a long time, I purchased my second set of Bridgestone Insignia SE 200's in December 2010. Recently, with only 25,000 miles on the tires, the right rear suffered a tread separation. The tire had to be replaced to continue my trip and I had no way of hauling the tire as my car interior and trunk were full of demo equipment. I took a picture of the tire and contacted the dealer (Midas). Upon return home, I went to Midas & an appointment was set to replace the tire and do a brake job and alignment. Work was performed (even replace a tie-rod on left front) and two tires replaced. When I inquired about the warranty or adjustment on the tread separated tire, Scott said he wanted to see the tire - I showed him the picture and he said that without the tire there wasn't anything he could do.
Later that day, I plead to Jason to see if there was any alternative & he said they would need the DOT code from the tire. I contacted the shop in Cherokee (AL) and obtained that code from the offending tire and provided it to Scott. He called me back and reiterated that, "according to Bridgestone, without the tire there just wasn't anything they could do....".
These people might as well be calling me a liar over a tire I bought from them. I bought another to replace it from them, and have patronized their shop on multiple previous visits to obtain vehicle service.
They and Bridgestone will not have my business any longer.....
Review about: Bridgestone Insignia Tires.
Review #268525 is a subjective opinion of a user.