Aylin Klf
map-marker District 1, Tennessee

Predatory practices

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Predatory practices by management and employees
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Reason of review:
Poor customer service
1 comment
Guest

Very true...poor customer service .. Atitude ,rude ..unprofessional...mechanic rude no knowledge of personal space ..horrible thinking of suing talking to my lawyer about it...desapointing lost not 1 many customers...

Dmitry Msg
map-marker Dayton, Ohio

Damage from Midas repairs

Damage from Midas repairs
Damage from Midas repairs - Image 2

To whom this may concern;

On the day of 6/23/2018, I went first thing in the morning at 8:00/8:15am because I detected a problem, a constant whining noise with my car on the previous evening.

The people at Midas inspected it and gave me an estimate for $2173.28. This estimate was suppose to be for Rack & Pinion Assembly, A power Steering Pump and Power Steering Hose Assembly.

I was hesitate, because the estimate was very high, but I went and allowed it.

I had to wait all day long. At 6:15pm the garage called me and told me that my car was finally done.

While I was there I asked the man named "Joshua" , the store manger, to see the old used parts. He was only able to show me the Rack & Pinion Unit. I then asked about seeing the old Power Steering Unit, he then said "we threw it away". I wanted to see it but he could not answer me.

Once I was in my car , I started it , I automatically hear the same sound, that whining noise. Although the noise was not as loud as before, but it was loud enough to hear on the street.

I questioned the actual man who did the work about it. He said it was probably air bubbles and they would go away as is drove my car more. Personally I wasn't comfortable with his answer. I felt unsure, not safe.

On the day of 6/24/2018 , I went about my business the normal . As the day went on I still very uncomfortable about the on going noise my car was making. I called my best friend. He knows cars. Once I got to his house, He looked at , both from the top and under the car. There was a broken bolt , it wasn't dirty so it must of just happened. As he also looked more then , he noticed that the drivers "boot" on the new Rack & Pinion looked all mangled , and twisted up. I took pictures, for proof in case I needed to file a legal complaint. The he looked under my car. Then then told me that there wasn't even a new Power Steering Unit on my car. I still had the old one on my car. I was getting very up by now. Now, I understood why I wasn't able to see the old one that this Midas shop was supposed to show me. For the power steering alone it cost $538.98 (labor included)

On 6/25/2018 I went up to a dealership for Toyota. They looked at it and they told me the original Power Steering Unit was still on the car and that there was no new unit . They gave me a noted statement that stated what was wrong.

After that I went directly to the Midas station I went to.

I confronted the manager at the store. I think he knew he and his shop got caught in a lie. The manager was stuttering , and could not answer anything. I asked him straight forward questions, all he could was act nervous , and promised to correct the problem.

He even tried writing me a hand written letter stating a "I promise to ........." type of letter. By then I was really upset.

By now I wanted a refund or something because of their lies & deceit. Along with the money that paid them to pay for the power steering unit

I had to have a vehicle, because I needed a car work.

The store manager at this shop , promised to repair everything. he also said that everything will be completed by 6:00pm.

I then leave. By now it was really close 6:00pm . So my friend, the one who noticed all of the wrong doings, both he and I went to Midas again. My friend noticed not even one thing has been done. I had to take an entire day off work because the people at Midas didn't do anything to my car. Then the same man that "promised" to fix everything again said he will have my car fixed 7:00pm today......Monday, June 25th. So being so I live right around the corner from Midas and by now 7:00pm was approaching, I decided going to walk up there myself. What do I find.........the lights were closed the doors were closed. That Joshua guy yet lied to me again !!!!! Being so I found everything closed, I know that I will not be able to go to work on Tuesday.

On Tuesday, 6/26/2018

I called the District Manager. I spoke to a man named David Banks. I explained to him the total problems that I have been having to deal with. He understood everything. He said that he himself is going to be going down there too see what exactly the problem was.

Now this is the 2nd day I had to take off from work.

Around 10am I get a call from David Banks, he states that this Joshua guy is not in. He took the day off or something. Then Mr. Banks tells me that he is taking my car to the Englewood shop.

Now at 2:30pm, Tuesday, 6/26,2018

I get a call stating that my car is ready. He has to drive my car all the way from Englewood to Huber Heights. Once I get my car back, I drive. I did a few driving test to see if it was driving ok. I then told him I want my car on a rack so I can see under it, so I can see the units have indeed been replaced. I also wanted to see the motor from the top looking down into the motor. I noticed that there was a cracked cover, by where the spark plugs go, and the broken bolt was still broke. After everything I had to go , Saturday, Monday & Tuesday wanted some sort discount for the lies those men at the shop caused me also for the 2 days I had to miss work. Mr. Banks refused on giving me and sort of discount what so ever. He then claimed that he had to replace the Alternator. I didn't ask him to even to that. I couldn't even prove it was even going bad. He supposedly did that on his own. I didn't ask him to do that, then he stated that the Midas would of had to cover that.

I choose who to take my car to, and I know my alternator sure in the heck never had any problems before Mr. Banks drove my car. Don't you think that's just pretty suspicious ??

I know that its not right ...or fair to take things.

I really think that I should have some type of discount for all the wrong doings that Midas has cause me for those past 3 days.... along with missing work for 2 days ???

It's not right and its not just !!!!

Thank You ,

and Thank You for reading what I had to say. Just think about it.....

Stephanie L. Kelly

5016 Tilbury Rd.

Huber Heights, Ohio

45424

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Reason of review:
Poor customer service

Preferred solution: Price reduction

1 comment
Guest

Midas broke my dash then when I told David Banks I would sue if they dont repair the broken part and he said sue Midas so I am suing them. He is a horrible manager and has no clue on customer service I dont understand how he keeps his job. I warn everyone to not go to the Midas in Kettering Ohio.

Anonymous
map-marker Westport, Ontario

Oil change

went in for an oil change and ended up with a flat tire 15 min after i left , back pass,tire, cost me 262.00 , thanks a lot midas at 1137 princess street in kingston ont and you to brad for your *** , jdemelo
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Brinna Vzn

Not satisfied with service

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Took my car to be checked why it asselerates. I told the person in charge named Jose that i had taken my car to oreillys to be checked and that they said it was a sensor. And i told Jose that i changed the sensors and it would still do the same this. So they put the machine and told me that it was the fromt sensor which its the craft sensor. Jose told me that i needed to buy one so i did and they changed it and the problem still continued doing. Then Jose told me that it was the armest which they replaced it and did a terrible job. They taped the wires with black tape and just left it like that and still the problem was not gone. Then Jose told me that someone told him that with an oil change it could go away so they did an oil change and nothing. The problem comtinued doing. So after all that i decided to take it to the dealers and it appears that it was the back sensor which is the camshaft sensor and not the one they were messing around. So yes im very unhappy with the results.
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Reason of review:
Bad quality
Parker w
map-marker Tupelo, Mississippi

Complete brake inspection

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Had to take back to shop because of no brakes after completion of work and payment
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JIll C Hmr

DANGEROUS BRAKE JOB!

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your Glenwood Branch failed to properly torque the bolts and the brakes fell off my van 2 days after your brake job. you then sued me because my credit card company with held payment for your *** and incomplete brake job. now, a year later, I'm needing a COMPLETELY NEW brake job because of the *** one you did to my van. usually brakes last 3 -5 years for me.. thanks for nothing you piece of *** HORRIBLE CUSTOMER SERVICE! not to mention SUBSTANDARD AND TERRIBLE WORK!!! shame on you!
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Loss:
$2
Cons:
  • Because the brakes failed in 11 months
  • I didnt enjoy anything about my experience
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I agree and I had a similar experience with Midas Albert Street in Regina, SK. Had Front Brie pads and rioters done but the brake wear off light would not go off!

Went to them thrice but they kept saying it will get better. Went for the fourth time and I was told to pay another $500 whereas I had paid $800 previously!

Complained about it and nothing happened! Bad customer service

Julian N Iqy

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Verified Reviewer

Charged for tyre insurance when not requested

Charged $32 per tyre for insurance that was not requested. Said it was automatic and could not be removed.
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Anonymous

Rip off artists

Told me I needed new brakes - cost $425 - when this was not true. It was verified by another auto dealership.
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Sal Xvy
map-marker Newport-Fort Thomas, Kentucky

They tried to scam me

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Tuesday I took my car in because of a part that was broken they told me it wasn’t it was a different part so I paid to have the other part fixed but it turned out it was the part I had originally taken it there for. Angry
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Reason of review:
Poor customer service
Shawntia Mxu
map-marker Lakewood, Ohio

Made me feel alright

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Curious if anything will come about my issues but other then that good
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Kathy P Hcf

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Verified Reviewer
| map-marker Binghamton, New York

Complaint about service

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Unfortunately I continue to get no help, no contact from anyone I don’t understand. I called and reported my complaint regarding my tire a few months ago and I have not heard from anyone until I called to follow up on my complaint your complaint dept had my report totally wrong. And the person was going to get back to me and still have flat. It appears you do not want to hear the complaint of disgruntled customers. Thank you
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Reason of review:
Poor customer service
Pink Uiz

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Verified Reviewer

Terrible

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My wifes rim got damaged at one of your stores in indiana and they blew us off we are not happy at all
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Reason of review:
Bad quality
Charolette Pda

Midas mistake.

Just had a tuneup, oil change , 4 new tires etc.. got my car back. The next my car won't run. Midas wentzville has had my car for a week. Please help me get my car back.
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Reason of review:
Bad quality
Vasyl K
map-marker Arlington Heights, Illinois

Lying and cheating money

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Hello. I had an engine overheating and an antifreeze under the engine bonnet. I brought the car to the Midas maintenance station. There they looked and said that it was necessary to change the radiator because it leaked. They changed him and as soon as I left for the gate, the indicator on the "engine servicing" panel, which had never been lit up, was on fire. A few days later, with the new radiator, I again got overheating of the engine, that is, they changed the nano heater in order to get rid of engine overheating, but this was not the reason and the change of the radiator was not needed at all. The reason for the breakdown has not been clarified and has not been repaired before this time, and the money for replacing the unnecessary radiator is $ 675 already paid ...
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Loss:
$643
Cons:
  • Did not solve the problem with overheating of the engine
Reason of review:
Damaged or defective

Preferred solution: Full refund

Yoav Rzs

Unprofessional customer service

you so concerned about the customers satisfaction answer the phone!!!!!!
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