
Midas
Midas Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Midas has 1.6 star rating based on 578 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Midas to a friend or colleague.
- Rating Distribution
Pros: Location, It was close by, I dislike the quality of work provided by their technicians.
Cons: Customer service, Disgusting business practice, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Midas has 1.6 star rating based on 578 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Midas to a friend or colleague.
- Rating Distribution
Pros: Location, It was close by, I dislike the quality of work provided by their technicians.
Cons: Customer service, Disgusting business practice, Bad customer service.Recent recommendations regarding this business are as follows: "Judge for yourself", "Don't GO", "do not take your car to Midas lie", "More in depth checks on work by mechanics and shops to assure work is being done properly not just saying work was done", "Don’t use this company!".
Most users ask Midas for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































To report an issue
Scheduled online for WK d appointment Corporate never responded
Called office directly and was told no WK d Appointment Booked over phone for 9am oil change after confirming time to do was longer @ 30-45 but I'd be down in time for 10 am meeting up road
Arrived on time 1 walking for tire 1 sched appt and me
My car was not put on mount till 10:50 am 2 hours late
They took other customers to place tires on car
They did not honor $49.00 oil advertising even though I would pay for additional oil needed 8.5 quart verses 5 needed.
They said they gave supposed discount but the cost total was what I would have paid at any other place and I don't feel like I was given any credit for the customer service and inconvenience of 2 hours and missing a meeting.
In addition technician come out 2 hours later to apologize and said that he was training someone and they were short-staffed 2 hours later
- Location
- Short staffing
- Cost was higher than expected
- Not being kept abreast in real time
Preferred solution: Price reduction
User's recommendation: Judge for yourself
About car
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBrought car in twice still not fixed
- Good prices
- Not trustworthy
Preferred solution: My car fixed right and since it has not my car has started to tick I have brought it in twice for the same repairs and it has not been fixed
User's recommendation: Be aware of who is working on your car
Horrible place
User's recommendation: Don't GO

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Having a problem with the shop
User's recommendation: Don’t use this company!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Car is on day 3 no phone calls or updatea. Said 1 day
I took my car in for parking brake issue and today is day 3 its still there. Last ESTIMATE I GOT WAS 3 DAYS AGO STILL NO WORD ON TOTAL YET
It was suppose to be done day 1 by 6p according to the manager.
Ive had to call everyday to see what is going on and I was told when i called yesterday they were buying and putting more parts on my car without calling me telling me getting any approval AT ALL my total was given to me day 1 of 1, 463 which is alot of money for A parking brake but now they bought and put parts and labor last night i was told they had been WORKING ON MY CAR SINCE 8AM !!? without telling me or asking me anything at all, im sure that$1,400 is going to be much much higher, NO APPROVAL to buy more things! This is not professional or responsible business. When I called I was told my car is "such a nightmare, so horrible " that's the response when I asked how much he said oh its alot let me see.
Now it's the Holiday and i can't get a rental car because they are all closed. It's day 3 at 1pm and still no call to let me know what's going on or time frame or estimate of total!!! This is insane.
Stuck no car no communication. Never go to midas EVER.
ps i looked up the part they are charging me $900 for a module its under $400 from dealer!
- Price gouge
- No communication
Preferred solution: Price reduction
User's recommendation: Stay far away no communication
Lie to me about oil change
User's recommendation: do not take your car to Midas lie

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Why am I only finding this?
- Bad customer service
Preferred solution: Full refund
User's recommendation: Don't go
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |They would not honor the warranty that I have in writing
I have contacted midas I have attached the emails from corporate ... Of midas I took my hummer to the Salem avenue Midas there I had to have brakes rotors and calipers put on I was going to go buy my own rotors and brakes but the guy promised me the manager his name was Byron he promised me I've got it in writing that if I use their brakes rotors calipers and had them do the work not only would I have 100% lifetime guarantee on the brakes but he would also extend it out to the rotors as well well the brakes were rubbing and I took it to the Midas on North Dixie because the Midas on statement avenue would close down they did not want to honor what the manager from Salem Midas wrote on my estimate I took my card there Saturday morning had to make three different trips up there to show him the paperwork instead of them copying it you know the first or second time Three trips up there and they finally said that they would do a rotor so they did over at one rotor and my brake pads but I don't think it's fair that they wrote me out an estimate that was my whole point in having Midas do it rather than going and buying the parts myself was because he also warranted out the rotors and the I wrote them and I will attach an email that was sent that has been between me and them complaining him saying that there was nothing they could do that they would not honor the rotors and I think that is crap! If they wouldn't have warranted the rotors then I wouldn't have had used there and rotors and brakes and paid twice as much as I would have asked to get on myself and have them put on
- Ripoff their estimates are not truth because they wont honor
Preferred solution: My rotors lifetime guarantee that I was promised by the MANAGER himself... Byron was his name
User's recommendation: Have them call their supervisor to confirm what they are guaranteeing you .will be honored!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |The car is still having the same problem that it initially had when I brought it in when I went back and talk to the manager about it, he gave me a bogus reason
So I took my car in to get fix it had several oil leaks . I asked them to fix all of the oil leaks and I did Minds payment plan when I came to get the car the manager told me that they only did a certain amount of oil leaks, which I thought was wrong because he shouldnt make decisions for me and my car that is my decision And I told him that and he said those were the best decisions and I still have money left on my account I could have charge more and if I wanted to pay out-of-pocket that shouldve been my decision he should just did his job.
When i got back home only to find out that my car is still have an oil leak I took it back up there.
They looked at it and said it was a problem That they did not see because the first initial oil leak was too much oil and they did not catch that leak. So now they want me to pay more money for a problem they should have solved the first time Im very unsatisfied with the service I receive at the rock Road location in Wichita, Kansas .
- Were very professional and nice when talking with you i appreciate that
- Car still has the same original problem that i had when i brought it in there
Preferred solution: I would like them to fix the oil leak and no extra price to me because that’s what he should’ve did in the first place fix all the oil leaks like I asked them to do
User's recommendation: Speak your mind at the time even if you are a woman I went to get other advice for other mechanics months later after the problem, so I’m hoping they still will resolve it but we’ll see
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about service
Preferred solution: Price reduction
Had 2 midas franchises damage or didn't do work stated done if u can't trust midas mechanics than why bother dealing with midas( both franchises caught damaging my vehicle
User's recommendation: More in depth checks on work by mechanics and shops to assure work is being done properly not just saying work was done
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Charge 2 times for alignment for 33 days instead warranty 90 days
I went to Midas for my alignment and changed my first time $99 After little while I noticed my tire tread went bad specially passenger side also I have filed piling on right side as well.I took back and told me they are short with mechanic and bring tomorrow in Saturday I did, and I dropped 12:40 went back for pickup round 4:30 On the time they said charge for the work and my son paid for. When he comes home, I see the full charge on my same alignment.
Went today Monday and asked why they charged because on receipt said 90 days warranty. The front desk person tried to tell me they didn't know if i hit pathologist hit curb or plowing snow.
None of them is true, just my alignment needs to be redone. Right now I have uneven front tire.
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Verified Reviewer |Manager is racist
User's recommendation: Not recommended canal Street
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I have a serious complaint
User's recommendation: Don't go to this shop.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Hope others know them better before they got service there
Bad
When I bring the tire back to Midas , first time they even didnt check the tire for me , after my husband called the manager, they checked it and told me its because I hit something so cut the tire like that , the Wheel hub was smooth nothing ruff on it , and how could the tire cut like that when we drove it ( just cut outside perfect way without making the tire flat , not nails cut like *** or knife cut smoothly? I dont get it at all)
- Location
- Bad customer service
Preferred solution: Replace the problem tire
User's recommendation: Never go back
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