Pissed Consumer - Got the midas touch

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Got the midas touch

Jun 30, 2008

MIDAS complaint by Daves100

MIDAS

On 12 June 2008 I took my wife’s 2001 firebird into Midas for them to check a noise / rattle coming from the rear of her car. Was advised it was the inter baffle of the muffler that was bad. Gave them the go ahead to replace the muffler and to do an oil service (change oil and filter) since the car was there.

I returned about an hour later and the car was still on the lift. The manager told me the car was all done but they lost power to the lift and could not lower the lift. Was asked if I could leave the car over night that they will give me a ride home. Left the car and had my wife pick me up.

While looking at the car on the lift I then noticed 2 burn holes in the exhaust pipes and asked them to fix it. Was told they would have to redo the muffler.

On 13 June 2008 I called the shop (spoke with the Manager) and asked them if the 2001 firebird was finished and off of the rack was told yes to come and pick it up.

Midas drove the car out of the shop and parked it outside with no oil in it, left the keys in the ignition and the windows down.

My wife and I, came in picked up the car when the wife was driving the car the LOW OIL LIGHT CAME ON, My wife called me as I was still at Midas paying for the car. Told the shift manager at the time about the low oil light.

She returned and we had discovered the engine had NO OIL in it. The Midas Tech added 4 and 1/2 qts of oil to the car. Both I and the shift manager watched the tech add the oil. (She drove the car about 3 miles in stop and go traffic for about 15 minutes)?

I than had the shop Manager to Note how much oil was added on A statement from Midas. At no time did the Midas put the car on the lift and remove the drain plug to see what amount of oil was in the car. Also no oil showed on the dipstick. (so the statement on Midas page D is false and I made the rewrite the page see page E. The drain all the oil out of the car when it was on the lift and never added oil to the engine until after the car was driven by Midas and my wife)

(I later found out that the Midas shop had told their insurance company that the car had 2 qts of oil in it. Found this out when talking with Mr Hurst. I then said No they drained all the oil out of the car via the drain plug in the bottom of the oil pan ) and the shop manager and the tech and myself were there when he added 4 and ½ qts of oil. I even have a statement from the shop saying how much oil they added. At first they tried to give me a statement saying they added oil but I rejected that one and said No you put down how much oil you added. Shop also tried to give me a statement / invoice dated almost a year ago from 2007 again made them use the correct date.)

After numerous calls to the shop and the regional manager over the course of about one week. I was contacted by the insurance company of Midas and was told nothing can or will be done until I pay for the car / engine to be inspected. (was told by Mr Hurst we do not pay for what if’s or inspections) But my claim is on file XXXXXXXX and if anything happens to the engine we could reopen the claim.

Midas did not pay for the engine to be inspected. Or give me a letter saying they will cover the repairs if the engine should fail because they failed to put oil in it.

still trying to get midas to pay for the repairs today is the 30th of june

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Comments (1)

1. Written by HH, on 25-07-2008 07:01

Yes, I took my car for a maintenance package service to Midas in BC, PA. They told me the car was done. I looked at the tires, they were not rotated. They claimed that they rotated the tires. When I told them that I marked the tires, and they are not rotated, they apologized and rotated the tires for me. DO NOT TRUST anyone. Never taking my car there again.

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